Travel Welfare Ltd (‘Travel Welfare’, ‘we’ or ‘us’) is committed to protecting your privacy online. At Travel Welfare, we appreciate that you do not want the personal information you provide to us distributed indiscriminately and here, we explain how we collect information, what we do with it and what controls you have. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Travel Welfare (company no. 7683071) whose registered office is at 141-143 South Road, Haywards Heath, Sussex RH16 4LY

This Privacy Policy was last updated on 1 April 2017.

What information do we collect?
We may collect and process the following information about you:
¥ If you contact us, we may keep a record of that correspondence.

How is the information used?
Travel Welfare will use the information you provide to:
¥ Allow us to communicate with you in the event that you leave feedback about our service or our products.
¥ Where you have consented and where we are permitted to do so, we may send you information about other services we offer.

Travel Welfare may disclose your personal information to any third parties:
¥ Where it is necessary to enable any of our staff, employees, agents, suppliers, service providers or commercial partners to provide a service to us or to perform a function on our behalf; and
¥ Where we consider disclosure of your personal information to other businesses, financial organisations or law enforcement agencies to be necessary or desirable with a view to the prevention or detection of fraud, or if we are required or permitted to do so by law, or if we consider disclosure necessary to protect and defend the rights, property or personal safety of Travel Welfare, or other visitors to our “Contact Us” web page.

Where we use third parties to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.

Travel Welfare may give information we hold about you to third parties as part of the sale of Travel Welfare or any of its group companies.

Travel Welfare will not disclose your information to third parties or group companies for marketing purposes.

If we disclose your personal information to a third party which is outside the European Economic Area, we will not do so until we have taken steps to ensure that your personal information will be afforded the same level of protection as that required from us by data protection laws in the UK.

Internet Protocol (IP) Addresses
An IP address is the unique number assigned to your computer by your Internet Service Provider; they generally do not identify you personally. Travel Welfare keeps track of the IP address you are using to access the Travel Welfare web page. Travel Welfare will track IP addresses in order to investigate reports of Internet abuse. Although IP addresses generally do not identify an individual, they can be used to track down an individual in cases of Internet abuse with the cooperation of the ISP owning that IP address.

Cookies
We use ‘cookie’ technology to provide online visitors with a personalised online experience, to make things easier for website visitors, and to learn about how our website is performing.

In order to achieve this, we may store some information on your computer, usually within your web browser. This information will be in the form of a ‘cookie’ or similar file, and it allows the website to recognise your computer during your visit to our website.

What are cookies?
A cookie is a small text file, usually made up of letters and numbers that are downloaded to your computer when you access websites. A cookie will normally contain the following information: site name and unique user ID, duration of the cookie’s abilities and effects, and a random number. In general, cookies cannot be used to reveal any personal information about you, such as your name, address, age etc.

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.

Which cookies do we use and why?
We use the following types of cookie:
¥ Strictly necessary cookies. These are cookies that are required for the operation of our website, for example cookies that enable you to log into our website.
¥ Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors use our website. They help us to improve the way our website works, for example by ensuring that users can find what they are looking for easily.
The individual cookies we use are as follows:
¥ PHPSESSID: This is a cookie that temporarily stores information to enable site functionality and expires when the web browser closes.
¥ Google Analytics cookies. These are used to track how users interact with our website. This information is used to compile reports and help us improve the website. The data collected by these cookies is anonymous and reports to us on which pages a user has visited, the user’s location and how long the user has interacted with our website.
•   _utma: this expires in the year 2038.
•   _utmb: this expires at the end of the session.
•   _utmc: this expires after 30 minutes of inactivity on the website.
•   _utmz: this expires after six months from the last time a user visits the website.

You can change the settings in your web browser to control how cookies are accepted or stored by your browser and computer and to block cookies if you wish. www.aboutcookies.org is a useful website that gives you information about how different browsers manage cookies. However, if you disable or restrict cookies, then you may find that some areas of our websites no longer function correctly for you.

Your rights
You have a legal right to request a copy of all the personal information that we hold about you. If you would like to make such a request, please email admin@travelwelfare.com. We will comply with your request as soon as we reasonably can and in any event within 40 days of the request, and we may charge a small fee of £10 for complying with the request. We may also take steps to verify your identity before processing your request.

You also have a right to correct any errors in your personal information. If you think that any information we hold about you is incorrect or incomplete, please email us at the address above. We will correct or update your information as soon as reasonably possible.

You can tell us that you no longer wish to be contacted about upcoming product launches at any point either by writing to us at the address above or emailing us at admin@travelwelfare.com.

If you have any questions, concerns or comments about the use of your personal information or relating to this Privacy Policy you should contact us by email on: admin@travelwelfare.com

Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page. We recommend that you check this page from time to time to ensure that you are aware of any changes.