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Compensation Queries

For compensation related queries please contact your airline direct.

Lost or Stolen Cards

To report your card lost or stolen, call +44 (0)1753 775961

Please note that as per your terms and conditions we are unable to replace lost or stolen cards. Calls to this number are charged at your standard network rate.  Lines are open 24 hrs a day, 7 days a week.

Disputed Transactions

To dispute or query a transaction please complete the online enquiry form.

 

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)